Replying to your App reviews is not only important for your business but it's also easy to do.
Follow these simple steps to access your App Reviews so you can reply publically to your app users:
1. Sign in to your Google Play Console;
2. Select the relevant app;
3. On the left menu, select User feedback;
4. Select Reviews Analysis.
You can write one public reply on each user review of your app. You can edit your reply to a review at any time.
To reply to reviews from your Play Console, make sure you have the "Reply to reviews" permission.
For more information about reviewing and analysing Play Store reviews, view this information from Google.