Checking service status
Last updated 6 Oct 2026
Before you raise a ticket about something not working, check Service status.
What it shows
- Platform APIs: whether each of our production platforms is responding right now.
- Incidents: problems we already know about and are working on, with updates as we make progress. Planned maintenance is listed here too.
While an incident is active, a banner about it appears at the top of every page on this site.
If your problem is already listed
You don't need to raise a ticket. The incident updates are the quickest way to hear when it's fixed. Do raise one if you're seeing something the incident doesn't describe.
If it isn't listed
Raise a ticket and tell us what you're seeing, when it started, and who it affects. If your service is down, also call us on 1300 600 670 during business hours.
Did this not answer it?
Raise a ticket and we will pick it up. Mentioning that you read this article helps.
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