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Search what we have already written, or raise a ticket and talk to the people who built it.
Urgent? 1300 600 670Monday to Friday, 9am – 5pm (Sydney)
Raise a ticket
Tell us what happened. You will get a reference straight away and an email when somebody picks it up.
Track a ticket
Have a reference? Check where it is with just that and the email address it was raised with — no account needed.
Something urgent
Call 1300 600 670. Monday to Friday, 9am – 5pm (Sydney).
Some of the projects we support
Knowledge base
Answers we have already written
- SharkSmart: what the app stores and how to remove itSharkSmart has no accounts. What it keeps about your device, and how to stop it.
- Getting a copy of your dataDownload what we hold about your admin account, or ask for your app data.
- Deleting your admin accountDelete your admin account from your profile, what is kept, and how to change your mind.
- Deleting your FishSmart NSW account or dataAsk us to delete your FishSmart NSW account, some of your data, or send you a copy.
- Resetting your passwordReset a forgotten password, or change it while signed in.
- Signing in and two-step verificationTwo-step verification, trusted devices, lockouts, session length and password expiry.