Something not working? We’re here.
Search what we have already written, or raise a ticket and talk to the people who built it.
Urgent? 1300 600 670Monday to Friday, 9am – 5pm (Sydney)
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Tell us what happened. You will get a reference straight away and an email when somebody picks it up.
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Have a reference? Check where it is with just that and the email address it was raised with — no account needed.
Something urgent
Call 1300 600 670. Monday to Friday, 9am – 5pm (Sydney).
Some of the projects we support
Knowledge base
Answers we have already written
- Resetting your passwordReset a forgotten password, or change it while signed in.
- Signing in and two-step verificationTwo-step verification, trusted devices, lockouts, session length and password expiry.
- One account across Mobiddiction productsUse the same email and password on every product, once you have connected each one.
- Creating your admin accountSign up to the PatientVR, Mapiddiction or Mobiddiction admin and verify your email.
- Checking service statusSee whether something is a known incident before you raise a ticket.
- Support hours, priorities and response timesWhen we work, which priority to choose, and how quickly we aim to reply and resolve.