Knowledge base

Articles for Sharksmart

• SharkSmart: what the app stores and how to remove itSharkSmart has no accounts. What it keeps about your device, and how to stop it.
• Getting a copy of your dataDownload what we hold about your admin account, or ask for your app data.
• Checking service statusSee whether something is a known incident before you raise a ticket.
• Support hours, priorities and response timesWhen we work, which priority to choose, and how quickly we aim to reply and resolve.
• Tracking and replying to a ticketCheck a ticket with its reference, or sign in to see and reply to all of yours.
• Raising a support ticketWhat to put on the form so we can help first time, and what happens next.