Knowledge base

Articles for Mapiddiction

• Resetting your passwordReset a forgotten password, or change it while signed in.
• Signing in and two-step verificationTwo-step verification, trusted devices, lockouts, session length and password expiry.
• One account across Mobiddiction productsUse the same email and password on every product, once you have connected each one.
• Creating your admin accountSign up to the PatientVR, Mapiddiction or Mobiddiction admin and verify your email.
• Checking service statusSee whether something is a known incident before you raise a ticket.
• Support hours, priorities and response timesWhen we work, which priority to choose, and how quickly we aim to reply and resolve.
• Tracking and replying to a ticketCheck a ticket with its reference, or sign in to see and reply to all of yours.
• Raising a support ticketWhat to put on the form so we can help first time, and what happens next.