NOTE that this feature is only available to account owners or admin users. This step allows you to create a set of customised "Incident Types" that suit your organisation. 

To create an Incident type in Mobiconnect follow the below steps:

Step 1: Visit the Company Docs URL.

Step 2: Go to the "Incident Type" menu.

Step 3: Click on the "New" button.

Step 4Once you click "New", an "Add Incident Type" window pops up. Allows you to add incident type title, description. This is the selection of incident types your users will be selecting from when they are creating an incident. 

Step 5: Do not forget to Click on the save button.