Knowledge base
All articles
- SharkSmart: what the app stores and how to remove itSharkSmart has no accounts. What it keeps about your device, and how to stop it.
- Getting a copy of your dataDownload what we hold about your admin account, or ask for your app data.
- Deleting your admin accountDelete your admin account from your profile, what is kept, and how to change your mind.
- Deleting your FishSmart NSW account or dataAsk us to delete your FishSmart NSW account, some of your data, or send you a copy.
- Resetting your passwordReset a forgotten password, or change it while signed in.
- Signing in and two-step verificationTwo-step verification, trusted devices, lockouts, session length and password expiry.
- One account across Mobiddiction productsUse the same email and password on every product, once you have connected each one.
- Creating your admin accountSign up to the PatientVR, Mapiddiction or Mobiddiction admin and verify your email.
- Checking service statusSee whether something is a known incident before you raise a ticket.
- Support hours, priorities and response timesWhen we work, which priority to choose, and how quickly we aim to reply and resolve.
- Tracking and replying to a ticketCheck a ticket with its reference, or sign in to see and reply to all of yours.
- Raising a support ticketWhat to put on the form so we can help first time, and what happens next.
